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Management Executive South Hackney (MESH) |
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| 9th March 2010 | ||
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 WELCOME TO OUR Website Tenants Service Authority (TSA) Here are some of the new rules and regulations that will come into force in April 2010. next if you have and if you have any comments, or concerns you can either get back to us open a direct to the TSA sites. New regulations to give landlords and local housing authorities more responsibilities A series of new regulations expected to come into force in April 2010 will mean that residential landlords who rent to council tenants will have to comply with a range of new responsibilities. According to the law, landlords will be required to complete predetermined maintenance works on their real estate within set deadlines and they will also be asked to take more direct steps in addressing the problem of antisocial behaviour on the part of potentially troublesome tenants, so as to safeguard those looking for peace and quiet. Britain’s Tenant Services Authority (TSA) will reportedly have an important role to play in developing future policy and in overseeing the implementation of new regulations in 2010. Peter Marsh, representing the TSA, noted that new rules will have an impact on a range of people and organizations that offer housing to council tenants, including some residential landlords, housing associations, as well as municipal governments. The overarching goal is to ensure a basic and standardized form of service to tenants, regardless of where they live in the country. It may take some time before the new set of regulations are fully implemented throughout the UK, but landlords and council tenants in the London suburb of Hounslow have already seen these rules in action, as have some in the East Midlands. Social housing has been on the decline in the UK since the 1980s, as successive governments have supported right to buy legislation and as private sector landlords offer a larger chunk of the British population accommodation than ever before. One of the main advantages of private sector renting over social housing is that it encourages much more flexibility; Britons who choose this option tend to relocate where the most jobs are, especially in times of recession. In contrast, a growing chorus of observers argue that social housing has led to decreased mobility among the country’s working class. Proposed text for the standard 6.13 The text of the standard comprises the required outcomes and specific requirements in the box below. Tenant Involvement and Empowerment standard The required outcomes 1 Customer service and choice Registered providers must design and deliver housing services that tenants can access easily. Tenants must be offered choices over the services they receive, and be treated with fairness and respect. In relation to all the standards, registered providers must consider equality issues and the diversity of their tenants, including tenants with additional support needs. Registered providers must understand their tenants’ needs and use this information to: • design and deliver housing services • communicate with tenants 2 Involvement and empowerment Registered providers will offer all tenants opportunities to be involved in the management of their housing. This must include opportunities to: • influence housing related policies and how housing related services are delivered • be involved in scrutinising performance in delivering housing-related services Registered providers must offer tenants support so they are more able to be effectively engaged, involved and empowered. These regulations will cover all social housing, that means Housing Associations, Hackney Borough Council and Hackney homes WEBSITE |
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